Returns & Refunds policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail tnsoutherncandleco@gmail.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• Items must be unused, unopened, and in original condition.

• Items were purchased in the last 30 days

• Items are in the original packaging

• Requests must be made within 7 days of delivery.

• Return shipping costs are the customer's responsibility unless the product arrived damaged or incorrect.

Non-Returnable Items

We cannot accept returns for:

• Used candles

• Custom or personalized orders

• Sale or clearance items

• Gift cards

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

227 Skirving Ter, Gallatin, TN 37066

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Once your return is received and inspected:

• Approved refunds will be processed to your original payment method.

• Refunds may take 3–10 business days depending on your bank.

Order Cancellations

Orders can only be canceled before they are shipped. Once an order has been processed, it cannot be cancelled.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail tnsoutherncandleco@gmail.com